The Steam Deck should boot into the BIOS menu. © 2023 Valve Corporation. Regardless its definitely RMA time. Now they request very personal information like full phone number and address. Aspiring_Gh0st. Sorry for the backstory. Print the shipping label and place it on the exterior of the box. #steamdeck #steam #valve #ps5 #xbox #nintendoswitch Steam Deck: My Experiences - The fun, problems, Valve (Steam) support & the future. Everything else seems fine although my first gaming experience was Doom 2016 and I got 16 fps on. My 2nd dead pixel steam deck has arrived, I talked with them and given the new delays they provided (about 3 weeks total to get a new device, that very well could have a dead pixel like the 2 previous ones as far as I'm concerned); I asked to be able to send it back in the next 12 months for an exchange if I decide to, and they apparently accepted. Steam initiated an RMA. Below is my timeline from when I initiated contact with support to when I received it. Yes, my timeline: RMA sent to FedEx 3/8. I was looking into the same. I still have no update and waiting for a new unit to be shipped to me. My Steam deck has a decent amount of backlight bleed but it’s only noticeable when the display is pitch black. my Steam Deck stopped charging after connecting it to an USB Hub. Its companion button, on the bottom right, works normally no matter what. Oct 3, 2022 @ 9:52am Originally posted by Mahjik: Originally posted by Wilqu: You can open your steam deck without losing ability to RMA Keep in mind, that post was early in the frame of when the Steam Deck started. Theoretically, no you can't RMA a device that you destroyed with water. The repair shop replaced the right thumbstick and had it working for a little while afterwards. Seems like an RMA is inevitable and all the time and resources I have spent so far are more wasteful. Nonetheless I sent it back. If you encounter an issue and need to send your Steam Deck for repair or replacement,. I sent in my steam deck with the same problem for an RMA. Unit arrived at warehouse (Netherlands) on April 4th. Apr 22, 2002. invision2212 Oct 15, 2022 @ 3:52pm. It’s the least of my problems considering everything else is working perfectly, I rather keep this minor issue rather than. my Replacement Deck has arrived. my Steam Deck stopped charging after connecting it to an USB Hub. Time before freeze is totally random, running from a few minutes to a few hours. Also happened when using the desktop side of the deck. It has been radio silence since it was picked up on the 3rd so for now I’ve got to give them the 5 - 7 business days 😪. Steam Deck Steam Gaming. ago. That doesn’t work, I guess RMA time. You just got it, but stop being a wuss and open it or do you wanna RMA every time this happens with the FedEx or GLS Roulette. Steam Deck Steam Gaming. You're without your Steam Deck until the replacement/repaired unit arrives. Just worried I might have to RMA after waiting all this time. I can still repro the issue : (. Yes, a technician can tell that's what happened. So i sent my deck back 2 weeks ago, DHL confirmed the delivery Thursday 7th. ) Push and hold the motherboard from the bottom towards the power button. The Steam Deck should boot into the BIOS menu. Restart your Steam Deck by holding the Power button down for around 10 to 12 seconds to reboot it. ReplySteam deck rma time . Customer ships out Steam Deck Arrives at warehouse within 2-5 days 9-15 days after arrival, the new label/package is packaged/shipped 2-5 days shipping you'll receive it. October 11th - Steam support email explaining they had received my repair and the RMA process had begun. Recently sent of my steam deck for an issue since getting the device, the R1 button never really worked and would register double taps on any click. Make sure your Steam Deck is off and plug it in using the charger. but nothing so far. Yes you can, warranty is with device not accounts or users. My original round 1 Steam Deck had to be RMA’d because of an issue with games freezing. - Get an email saying Steam Deck's ready to ship on June 1st. The warranty is 1 year in US, I think in Europe they have a minimum rule of 2 years. Video here. Getting a little bit impatient at this point. 2. Reply [deleted] • Additional comment actions. FYI if this happens again rma it immediately, burn-in isn't possible with the steam deck screen so these weird colours point to a different issue Reply welshman1971. 25 pm. Surprisingly Valve let me RMA it from AUS. After all, while a repair may be more cost-effective, mailing out a new Steam Deck saves time and is likely to result in a satisfied customer. I still have no update and waiting for a new unit to be shipped to me. This is my RMA timeline: 23/03 -> I noticed my Deck B button is faulty so I opened a support ticket asking for RMA. I dropped off my package Tuesday, November 7th at 12pm. Steam initiated an RMA. It's been 12 days since then and despite asking several times I'm getting no update and the responses have gone from. Edit: Going to add a TLDR timeline below, and keep it updated for anyone interested in RMA timings. So if you sell your deck for $800 after paying $700 for it you're automatically. I still have no update and waiting for a new unit to be shipped to me. So, for ex. Removing the battery cable when accessible. . Recently sent of my steam deck for an issue since getting the device, the R1 button never really worked and would register double taps on any click. I got an email from a United Radio, Inc. I don't want to RMA. If you RMA, your next Deck will have nearly identical IPS glow, possibly a different pattern though. Be sure to communicate with the team via the support page. com my Steam Deck stopped charging after connecting it to an USB Hub. 14 day buyers remorse return policy. 4" Diagonal display size. Not sure if these parts are compatible or if there are better options. I had an issue with 512GB Steam Deck where L3 button was not registering. Steam Deck RMA time question. The b button got stuck I'd say 30% of the time after a week of use and the leftside buttons on the back where supereasy to press which happened accidently as a result. New comments cannot be posted. All rights reserved. I re-seated it and turned the Deck on and fixed!Same here: Living in Germany, sent the Steam Deck via UPS to a warehouse in Frankfurt around 4 weeks ago (2nd RMA). If you encounter an issue and need to send your Steam Deck for repair or replacement, devices will now go to one of our repair centers. how long have you waited to get your RMA? I. April 24: contacted customer service about dead pixels. Discussion. Shutdown your deck. RMA wait time for you? my Steam Deck stopped charging after connecting it to an USB Hub. They probably have a lot to handle and are still shipping orders at the same time, I expect some processing delay but I can feel the impatience 😬😊. great. Fingers crossed. Ive had to personally RMA the same Steam Deck twice for actual (non user fixable) faults (not cosmetic) before I was sent a replacement. So, I RMAed it and got it repaired. Steam Deck. Perform this BIOS drain 1-2 more times until the deck is so low on battery that it can no longer even make it all the way into the BIOS before dying. my Steam Deck stopped charging after connecting it to an USB Hub. My steam deck had a left stick issue. 2. maybe your best option is to buy a gps tracker like those used with cars, and glue it to the deck. Steam Deck microSD cards use ext4 with casefolding - Steam Deck formats SD cards to the proper format. Help is also available if you can't log in, need to reset your. my Steam Deck stopped charging after connecting it to an USB Hub. • 2 yr. I was on steam support with the same issue, Valve is replacing my steam deck with the RMA. Steam Deck RMA Circus. If you have waited a very long time and spent a lot of hard earned money, you should not settle anything less than 100%. However tronixfix has a video that you could follow which shows him fixing a steam deck that was dropped and has your issue. tokyoaro. arrived at rma center dude, forget about the deck for a few minutes and buy a lottery ticket. ( Yes, I know, some of you are scared. sure if you rebuy, you go back to the end and wait another year. - Contact Steam Support on May 16th. The Steam Deck is on its way to Valve, I'm from Austria by the way. As a 2-time RMA'er on the east coast, that's been my experience at least 🙃I believe a portion of Steam Decks have faulty Wireless Cards. It didn’t actually get picked up. FedEx delivered my unit to RMA warehouse 3/14. These orders will start shipping on December 17th. I have returned 3 steam decks now. - Get an email saying Steam Deck's ready to ship on June 1st. Yeah, you can't RMA if you "don't like the color" of the Deck at all. The Steam Deck's most prominent issue for reparability is the battery, which other reviews noted can drain in less than 90 minutes when playing the most demanding games. Perhaps it's not refurbished 😅. 18:30: the steam deck has finally been delivered to steam, I’ve updated the steam rma thread saying that I’ve received the confirmation about the package being delivered and they answered like this: “Thanks for following up with us. 72 > Showing 1-10 of 714 entriesu/FW_Gamer, you can click here to search for your question. Steam initiated an RMA. 1. It reached the return center on August 5th and support said it had finished processing on August 9th. my Steam Deck stopped charging after connecting it to an USB Hub. TekSone 512GB - Q4 • 8 mo. However, wife's Steam Deck refuses to boot. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. Premium anti-glare etched glass. There's actually a lot of really helpful information about the components inside your Steam Deck that you can find by following these steps (if they're true). In Power you got Auto boot on AC attach. -3. Wilqu. bring that box to ups and they wlll create the shipping label and place it on the box. the first steam deck had a faulty fan which made a rumbly. And what to do if you end up with a broken version of. This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. I still have no update and waiting for a new unit to be shipped to me. Unit arrived at warehouse (Netherlands) on April 4th. Steam Deck OLED model will be available in two storage configurations: 512GB and 1TB, which will cost $549 and $649, respectively. Steam Deck RMA process in the UK. their queue is getting overwhelmed by requests related to steam deck delivery each week when new batch of decks. I packaged up my Steam Deck and got it to UPS that same day (August 2nd). Your Steam Deck should now power down into storage mode. how long have you waited to get your RMA? I. breakfreepics • 10 mo. But based on its condition i consider asking to replace it again: - Both Sticks are not mounted horizontal to the shell. Let battery drain below 40%. They then instantly sent me a RMA form which I boxed up and return time was stated as “as soon as it is. . Anyone selling a 512 steam deck for $800 new on eBay is basically only going to break even, because eBay charges 10%, and then you have to pay taxes on the sale. #15. Steam initiated an RMA. So basically, every time you open the Deck, it loses. The Steam Deck should boot into the BIOS menu. my Steam Deck stopped charging after connecting it to an USB Hub. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. I don't think that is true. ago. HAPTICS-Haptics on both the left and right side were noticeably stronger and more consistent than my Q2 DeckHello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. 15 hours ago · Steam Deck OLED announced (Better battery life, 7. New Steam Deck arrived that Saturday 1/7. (You can leave the one holding the heat sink on in place!) 3. how long have you waited to get your RMA? I. Ace-_Ventura •. no, ive bought many things with 30 day return periods. ETA is March 9th! Edit 2: Left origin facility March 7th! Edit 3: As of 5:32 AM, March 9th, Steam Deck is out for delivery! Final Edit: 11:04 AM on March 9th, the Steam Deck arrived. Unit arrived at warehouse (Netherlands) on April 4th. Need to. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. Tomorrow: expected delivery. Here’s a video I found:. When can I expect to receive my replacement?Could be, but I feel like that's at least partially balanced out by its repairability. We'll see. Results for "RMA" < 1 2 3. Amarand Agasi Nov 27, 2022 @ 1:21pm. I received this device from one of my clients for the repair with the intermittent L1 button, and successfully repaired it by replacing the tactile switch. Include the following items inside the box: RMA instruction sheet, bar code up. Buy it with a credit card that gives you an extra 1 year warranty. It's like any other product or store you have ever bought anywhere. If it goes above 10 workdays without further information it can be considered to be a bit slow and querying the progress becomes suitable. From what I've seen, a number of people have had to wait about a week to two weeks before getting the replacement Steam Deck. Tried many troubleshooting steps and none worked. should i just RMA this or is there anything I can do to fix it easily without breaking warranty? Showing 1 - 12 of 12 comments. Steam Deck makes this high-pitched noise on any fan speed lev. There's a good chance they'll take care of it because that's an exceptional. #15. Only hard rebooting the deck or using the steam button to close the game would stop the issue. Let me know if you still need help. or maybe glue a chain that you can link to a backpack or something. Has anyone who went through the RMA process gotten a replacement yet?. Snipperflipper Apr 13, 2022 @ 8:52am. Received UPS shipping return label on Monday - shipped it the same day. shipped to valve rma center in netherlands 08. Navigate to Setup Utility. Am I screwed with my deck? : r/SteamDeck - Reddit. 07. Unit arrived at warehouse (Netherlands) on April 4th. Some people are reporting issues with 0% battery or not being able to turn the Steam Deck back on unless plugged in after it shuts off randomly. 05. 30/03 -> Valve sent me a new Steam Deck. 5/26 - FedEx picks up replacement. If you have waited a very long time and spent a lot of hard earned money, you should not settle anything less than 100%. My fix is only applicable if the bumper switches aren't defective, in which case you will have to RMA your device. You'll get 2-3x that if you're playing simple games or watching movies. The system will not go to sleep in this mode. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. Received my replacement on 3/29 or 3/30, I forget. 3. dude, forget about the deck for a few minutes and buy a lottery ticket. I've been dealing with a stuck pixels and blue "slashes" that appears on the screen depending on the colors. Wait with RMA or bite the bullet? Got my Steam Deck 256GB today. Valve announced last Friday that the Steam Deck now has repair centers dedicated for servicing hardware and software issues that may arise with the device. Please try the following: Unplug and re-plug your PSU from the Steam Deck; wiggle the plug a little to ensure it's plugged in all the wayFor now, if your Steam Deck does go 'missing' in transit, file a support ticket with Valve and work with the shipping carrier for lost package protocols, and hopefully, your much-coveted Steam. Do RMAs sent refurbished or new units? EU customer here! I just got my Steam Deck on Thursday and I unpacked it Saturday, found a dead (white) pixel almost in the middle of screen. It does seem like they'll be repairing rather than. Seems like you either have to accept it or return it. If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. Literally nothing happens when using them. ago. So i received my deck last week (the 64GB) Version and as you can imagine, 64GB is too small for any AAA title. This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. I still have no update and waiting for a new unit to be shipped to me. After this timeframe it will last up to one week until it is delivered. Using the D-Pad and A to select, navigate to "Setup Utility". Bought a deck from Ebay about 6 months ago, worked fine until it ran into SOC throttling issues. . Ball park, what can i be looking at before it gets sent back? Locked post. Hi guys long story short, I purchased a steam deck new from Stock-X because Steam is seemingly refusing to bring this to Australia especially how they've brought to Asia and excluded Australia, its the only way for me an Australian with a 13 year old account steam account with almost 1,500 games to get a chance to get one and with my poor health it's. Steam Deck > General Discussions > Topic Details. 1. My Deck came with a thin crack in the base of the left joystick. I miss it already! My issues started when playing some more demanding games, when the steam deck hit 90 degrees it would throttle down and get stuck there for ages. Valve's support page recommends holding the. Thanks all. 0. It’s the 8th day (counting that friday/monday were bank holidays) and even tho i asked for a tracking number or some update. After spending a couple of days waiting for steam reply and going back and forth with stock answers i was finally. 28/03 -> My Deck arrived at the warehouse (NL) from Spain. how long have you waited to get your RMA? I. my Steam Deck stopped charging after connecting it to an USB Hub. Unit arrived at warehouse (Netherlands) on April 4th. 5/25 - Got e-mail notification that a replacement is being prepared to ship from Steam support. Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Sadly, when I got mine, I had a bunch. Steam initiated an RMA. I'm surprised there's not some calibration that makes your off center the new center. ago. Print the shipping label and place on the exterior of the box. Anyone knows when they will ship my bew steam deck if they received mine 9th. When this stick drift happens that button completely stops working and when the stick drift stops the “Steam” button works again. At the time I got the deck, I assumed it was a steam in the material and ignored it. I spent a lot of time troubleshooting and trying my own solutions to avoid RMAing but the RMA procedure ended up being pretty good for me. Also had to RMA. my advice for anyone reading this. In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was broken. Fking. See full list on howtogeek. - Steam Deck arrives at their warehouse in IL on May 20th. They just need to transfer the warranty to you if they registered it. Day 1 of owning a Steam Deck I set it up and installed games. 05. Steam Deck RMA time question. JSAUX 2-Pack Steam Deck Screen Protector, Ultra HD Glass Protector 9H Hardness Easy to Install with Guiding Frame Scratch Resistant Tempered Glass for Steam Deck/Steam Deck OLED, Come with Toolkits $9. usually anywhere from 6-8 hours. 3. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. Steam initiated an RMA. The worst RMA Experience. Got my Steam Deck back from a second RMA in December. It happened yesterday at 10. A typical industry time is 5-10 workdays for RMA, that's after it arrives to the workshop. ago. #2. Valve already has my address, so there is no business for a support. mcbwg Nov 20, 2022 @ 4:46pm. Warehouse appears to have misplaced or mishandled it. Randomly, deck will throttle to 200/400 and recover in 10-20 sec. Limited Edition carrying case with removable printed liner. STEAM DECK RMA nightmare due to dying battery. Let your Steam Deck sit overnight until it has shut down on its own. Select Yes to confirm. Steam Deck with serial number [redacted], placed inside original carrying case. They refuse to send me a replacement until their “investigation” is complete. format my deck for RMA, have many emulators, non steam games, etc. Video/photograph and record everything prior to sending in your deck for any RMA work. 1st one had a stuck pixel, second one the battery died, and the third had a stuck pixel. Using the D-Pad and A to select, navigate to "Setup Utility". bring your phone with the email in case they need to scan the barcode from the email. The system will not go to sleep in this mode. I placed it in the sun, used a UV light on it, basically did all the community recommendations to try and get them to go away to no avail. They just need to transfer the warranty to you if they registered it. Yesterday evening I created a support ticket, today I got the RMA label to send back the Steam Deck. Using the D-Pad and A to select, navigate to "Setup Utility". * Now here is where we are going to deviate a bit from the steam support advice. Neoony Jun 3, 2022 @ 10:16am. I have no idea what valve are doing with it at the moment unfortunately. Add a Comment. You also need to reset the OS. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. My NIGHTMARE with the deck RMA units (Be careful out there) Well folks, I'm going to explain my case to you because i may be an exception or the quality of service may have decreasaed lately and someone else may suffer the same fate: I started an RMA of my original deck, due to a series of random freezings. If the LED remains off or is blinking, then the Deck isn't receiving power. What that means is if you do opt for the cheapest version, you aren’t stuck at 64GB forever. ago. Might cancel my reservation and wait a year or two for the thing to 1) readily available and 2) all these issues to be ironed out. It sounds like the beginning on May. We'll see. Steam Deck: On bottom-right rear surface. Calibrating will show the Steam Deck the proper range it should be using. Messages. 7. The entire process, from filing a support ticket, to sending your Deck, to getting. 1. 27/07-Steam deck crashed and refused to show anything other than a black screen. You should be able to adjust each side independently until the overall behavior feels right to you. Borrowing my friend's devkit we managed to capture the difference between intolerable, tinnitus-aggravating screeching of the "Delta" fan shipped with retail models (in at least model serial 2020) and the quiet, lower. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. Even my Nintendo joycon drift RMA fix was done with a quick turnaround of a couple of days (not counting shipping). . Got my Steam Deck back from a second RMA in December. 13 April 2022: Got shipping notification from Steam. ago. ) remove or loosen all screw holding the motherboard to the chassis. 07. And just like its. #1. bring your phone with the email in case they need to scan the barcode from the email. Yesterday evening I created a support ticket, today I got the RMA label to send back the Steam Deck. #2. 2. My Steam Deck's been great, silent fan and all, great experience. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. I was told by support that turn around time is 5-8 business days, but reach out if it’s been longer than 2 weeks. B. Yeah that seems to be the general time frame I'm seeing online which sucks. See more posts like this in r/SteamDeck. There were a couple of layout regressions that were fixed for EULA dialogs and the quick access menu, the UI of the gyro calibration readings was fixed, and the device will no longer be randomly recognized as a. About a week-and-a-half ago, Valve opened up Steam Deck repair centers. Steam initiated an RMA. Then I got a tracking email August 13th for my replacement steam deck. Unit arrived at warehouse (Netherlands) on April 4th. my Steam Deck stopped charging after connecting it to an USB Hub. At least everything I set up on deck is relatively easy to set up again I did a factory reset yesterday.